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PAIN POINTS

HOFFMAN AUTO GROUP ELEVATES CUSTOMER EXPERIENCE WITH ADVANCED CLOUD COMMUNICATIONS

Hoffman Auto Group, one of the largest automotive dealerships in Connecticut with 10 unique dealerships, was looking to leverage technology to improve customer service. Their goal was to implement a modern communication system that would streamline operations and improve customer interactions.

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HOFFMAN AUTO GROUP

Unified Communications l Audit and Expense Management l POTS Replacement

“Working with Catalyst Group has been an absolute pleasure. The combined knowledge of technology and effective project management is outstanding. Very satisfied with their commitment to be a valued partner.”

Meri Robert

Director of Strategy and Business Advancement

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SOLUTION

SEAMLESS TRANSITION TO CLOUD SYSTEM BOOSTS CLIENT EXPERIENCE

Hoffman Auto Group sought to elevate their customer experience through a cloud-based phone system. The transition to this advanced platform significantly enhanced communication and service delivery. The solution provided the following improvements:

 

  • Unified Communication Experience: Integrated instant calling, conferencing, messaging, video, and screen sharing into a single, intuitive platform, simplifying interactions for both employees and customers.

  • Real-Time Status Updates: Utilized texting capabilities to keep customers informed with timely status updates, enhancing communication and satisfaction.

  • Remote Work Flexibility: Enabled employees to work seamlessly from any location, maintaining high levels of customer service and responsiveness regardless of where team members were based.

BUSINESS OUTCOMES

ENHANCED COMMUNICATION

The transition to a cloud-based phone system provided Hoffman Auto Group with transformative improvements in operational efficiency and customer interactions, leading to lasting business outcomes.

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  • Integrated Communication and CRM: Consolidated all communication channels into one platform and integrated call data into the CRM, eliminating manual data entry.

  • Flexibility and Insights: Enabled easy adjustment of communication features and provided management with immediate access to performance metrics for real-time coaching.

  • Business Continuity: Ensured consistent, high-quality communication with enhanced system reliability, minimizing disruptions.

  • Cost Efficiency: Achieved substantial savings compared to legacy systems, freeing resources for other initiatives

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