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A COMPANY THAT CARES

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Communication

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Caring

Customer Focus

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Proactive

Senior Male Doctor

Problem Solving

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Responsive

We believe the best customer experience comes from a company that is solely focused on support and client success.

CLIENT EXPERIENCE FRAMEWORK

LONG-TERM RELATIONSHIPS, ON TIME DELIVERY, AND UPTIME ALL MATTER

Support

Team of Experts

Providing you with an exceptional experience is one of our highest priorities..

Gain Control

Manage your entire telecom inventory through a single easy-to-use platform.

  • Renewal Dates
    Contract renewals can creep up on you, or worse auto renew, so we proactively notify you at regular intervals to review your options.
  • Support Tickets
    When the time comes to escalate a service ticket with a provider, Catalyst Group does all of the heavy lifting for you.
  • Project Management
    Our senior level project management team manages every step of new installations, activations, and all adds, moves and changes.
  • Professional Services
    Tap into our project management resources to streamline the management of all of your carrier relationships when you need help.
  • Regular Check-ins
    Proactive check-ins and quarterly business reviews to confirm satisfaction and planning for future needs.
  • Inventory Management
    Upon completion of any new projects or moves, adds, or changes we provide a concise network inventory to maintain accurate billing.
  • Technology Insights
    Proactive advice and insights about today's IT challenges, trends, and updates on emerging technology.
  • Billing Support
    Proactive review of billing accuracy after project completion and assistance with all future billing questions.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

THE CATALYST WAY

WHAT YOU CAN EXPECT 

A trusted process that delivers thoughtful advice, hassle free support and continuous optimization.
01
Dream Big

We start with your vision. What do you want to achieve? How can we accelerate your company's growth?

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02
Dig Deep

We create a baseline inventory of your current services and then research multiple design options to achieve your vision.

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03
Make It Happen

We have the skills and methodologies to handle complex projects from kickoff to completion. 

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04
Go Long

Act as your advocate before, during and after the installation, and we're there as your needs evolve.

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